Refund & Cancellation Policy

Effective 9 July 2026 · Radiant Horizons Hospitality Private Limited

Chat Translator currently bills nothing. The Free plan has no charge, and Pro/Enterprise plans are provisioned manually after you contact us — no automated checkout exists yet. This page states our policy as it stands today and will be updated with full billing terms before any card-based checkout goes live.

1. Free plan

The Free plan is provided at no cost. There is nothing to refund, and no cancellation process is required — you can simply stop using your API key at any time, or request we revoke it (see below).

2. Pro / Enterprise plans (manual billing)

If you've agreed to a Pro or Enterprise plan directly with us, refund and cancellation terms are whatever was agreed in that conversation or invoice. In the absence of a specific written agreement, our default position is:

• You may cancel at any time by emailing us; cancellation takes effect at the end of the current billing period already paid for.
• Unused, pre-paid time beyond the current billing period is refunded on a pro-rated basis if you cancel due to a service failure attributable to us.
• We don't refund for partial-month usage where the Service was available and used as normal.

3. Cancelling / revoking a key

To cancel a plan or have an API key revoked, email prabhat@hobostays.in. We'll confirm once it's done.

4. Future automated checkout

When self-serve payment (via Razorpay) is enabled for Pro/Enterprise, this page will be updated first with the specific refund window, proration rules, and payment-failure handling that will govern that checkout — before it's turned on.

5. Contact

Billing or cancellation questions: prabhat@hobostays.in or see our Contact page.